Office Hours
Our normal office hours are Monday - Friday: 10am - 7pm EST.
During the Month of December our office hours are as follows:
Mon-Fri: 9am - 9pm EST.
Sat & Sun: 11am - 6pm EST.
Dec 29th & 30th: 10am - 10pm EST.
Dec 31st we will close at 4 pm EST.
**please call first if you are coming close to opening or closing on any day**

Shipping Policy
For physical tickets: Please allow 1-2 business days to process your order. All orders ship via FedEx Next Day or Second Day Air. .

The last day for 2nd Day Shipping is 12/27 at 5pm EST.
The last day for Next Day Shipping is 12/28 at 5pm EST.

Ticket Pick-up
Orders placed for ticket pick-up are available for pick-up within 12 hours after ordering. Our office will be open for ticket pick-up from 12/1 - 12/30.  You must pick up your tickets before Dec 30th 9pm EST.
You may also come to our offices and purchase your tickets in person.

Will Call E-Ticket Events/Download & PrintBarCode Email format Ticket Events
For events with Will Call E-tickets, bring a print-out of your email order confirmation and proper ID to the door of the venue on New Year's Eve. There are no physical tickets, so there is nothing to be shipped or picked up. Will call E-tickets are picked up at the venue box office on New Year's Eve.  Downloadable Barcode E-tickets must be printed out and brought with you the night of the event along with ID.  Once your purchase is complete online or over the phone these tickets are emailed to you.  Without this ticket you will not be allowed to enter the event. If you have not received them please call us at (212) 255-4233.

Ticket Availability
Tickets ordered online are available within 6 hours for pick-up.

Ticket Refund Policy
Please view our ticket refund policy here.

Frequently Asked Questions About Ticket Orders
Please refer to our Help Section